A Personal Journey to Change Fear into Acceptance

I’m not sure if you are anything like me, but I get seriously anxious when I am faced with the unknown. My entire life I’ve had a one-year and a three-year-goal and plan. Covid-19 has royally screwed up all my plans and it has left me paralysed with fear...

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Emotional Intelligence: How hard should I Push?

How hard should I Push? When feeling overwhelmed and stressed, work is often one of the things that add to the load. When we are faced with a situation, decision or interaction which could threaten our own personal needs, wants and desires – we often feel...

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Calming down an angry person with the LER Technique

We all have been on the other end of that phone call. Where an angry client is rude to you the minute you introduce yourself and no matter how many times you apologise or how hard you try, they just will not calm down. So how do you calm down an angry...

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Can Soft Skills Be Trained Online?

So, this month we want to delve deeper into the often understated and therefore under-trained topic of soft skills. 92% of talent professionals and hiring managers agree that candidates with strong soft skills are increasingly important [A]. While...

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