Establishing an Academy for Client A

Our client contacted us with a complaint that their company had a culture of mistrust, not taking ownership, blame, disrespect and working in silos. Their staff turnover was also incredibly high.

We suggested the entire company from the Managing Director to the cleaner go on the same training program. This ensures that everybody speaks the same language.

The change within the organisation was phenomenal. The Managing Director could not believe the difference the training made to the morale, camaraderie and general well-being of the staff and what is even better is that their clients started noticing it too.

The goal of the training was to create well-rounded, effective and efficient staff who are self-motivated, work independently and are accountable for their actions; not only to themselves, but also to their co-workers, management and the Company as a whole.

The program ran over 4 months, with each staff member attending 3 days a month.

Our solution included:

Establishing an Academy for Client B

A company approached us, their staff were working in silos, and there was a lot of miscommunication, mistrust and conflict between the various departments. There was also a lack of customer service and accountability and innovation. K2M created a Personal Mastery Academy for the client, it consisted of 3 courses a month for a duration of 5 months. The personal growth of the delegates have been phenomenal. The turnaround in staff morale and camaraderie was absolutely incredible.

It is reported that team-work and internal customer relations have improved and so far, for this cohort two “innovation ideas” have been forwarded to the Board for approval. One of the innovation ideas of the previous cohort have already been implemented. In fact, so much so, our client won a Managing Director’s prize, including an overseas trip for the success in implementing this project.

Working with an Agricultural Retiree

FNB approached us to work with one of their retirees, with 22 years plus experience in the bank, to create a 6 month virtual learning course on the credit process for FNB Agricultural clients. We built the entire course around a case study of one of their clients. We taught key concepts of farm finances, completing the credit application, presenting the credit application and other supporting functions needed to broker a good deal for both the client and Agriculture.

Working with a Short-Term Insurance Retiree

A Short Term Insurance Company approached us to work with one of their retirees, with 30 plus years-experience in the bank to create a few courses around the principles of short-term insurance as well as the ins and outs of their company’s product suite. It was a great project that started off as a face-to-face intervention. However, with the effects of Covid, these courses were turned into eLearning.

RCL Foods

Knowledge to Motion created an eLearning course on the topic Sexual Harassment for RCL Foods.

Sexual Harassment Course

As this course is jam-packed with legal jargon, we tried to simplify it by shortening the content and making it more relatable by inserting various scenarios that relates to the content. Several, true case studies were used to portray these real life scenarios to make for a better understanding of the content.

The content is aligned to the labour relations act to ensure that learners grasp the legality of the content. The sleek design makes for a treat for the eyes as learners can easily navigate our platform. We aimed to insert a lot of interactivity to give learners a better understanding and not just bombard them with knowledge. Interactivity is key in learning tools within this eLearning sphere.

The course was divided in 4 modules. We also created a character called Samuel, an employee relations practitioner that took the learners through their learning. Samuel offers relatability and introduced the courses in comprehensible way.

CTM

CTM approached Knowledge to Motion to digitise an existing customer care manual for the CTM group. We were told our learners are Generation X’s (born between 1966-1976) with limited computer knowledge. They are second language English speakers, which means we had to really simplify the English and explain difficult to understand concepts.

First National Bank: Commercial Division

Developing a course for the FNB Credit Portfolio Committee

eLearning for the FNB Commercial Property Finance Division

Knowledge to Motion created an eLearning program as part of a blended learning solution for the FNB Commercial Property Finance Division.

The program was divided into 2 courses;

Course 1: Introduction to Commercial Property Finance, which consisted of 3 modules.
Course 2: Commercial Property Finance Process, which consists of 7 modules.

Upon starting the project we found that the process of financing commercial property was long, tedious and technical in nature – not a great combination for exciting eLearning.

We wanted something that not only grabbed the attention of the learners, but also help them truly understand the process.

To make the learning more relatable we created the Ndlovu family, who started their business in a small warehouse and through the years grew their business to a six-digit business, each time they needed a new property or expansion on an existing property they would contact their Commercial Property Finance Specialist Peter Kekana who would help them with the process.

The story grabbed the leaners attention and learners could easily identify the various products Commercial Property Finance sold. The story brought the technical aspects of conducting a property deal to life and learners engaged well with the content.