Calming down an angry person with the LER Technique

We all have been on the other end of that phone call. Where an angry client is rude to you the minute you introduce yourself and no matter how many times you apologise or how hard you try, they just will not calm down. So how do you calm down an angry...

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Can Soft Skills Be Trained Online?

So, this month we want to delve deeper into the often understated and therefore under-trained topic of soft skills. 92% of talent professionals and hiring managers agree that candidates with strong soft skills are increasingly important [A]. While...

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The Pros and Cons of Online Learning

Online learning has most definitely increased in popularity but there are questions as to whether or not it works. Below are a few pros and cons of online learning: Pros: It’s Flexible With an online course, you choose when you want to learn. You won’t...

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