by webadmin | Jul 30, 2019 | Business Skills, How To, Life Skills
Workplace diversity refers to the differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, education, background and more. Diversity not only involves how people...
by webadmin | Jul 30, 2019 | How To
We all have been on the other end of that phone call. Where an angry client is rude to you the minute you introduce yourself and no matter how many times you apologise or how hard you try, they just will not calm down. So how do you calm down an angry client? Watch...
by webadmin | Jun 20, 2019 | How To
Each month we will be sharing a “How to Tip” with you. These are golden nuggets we have gathered in our years of facilitator-led training interventions, we use them in our own lives, and yes, they do work. This month we will look at how you get somebody to...
